Student Privacy Policy
Current version. Written in plain English and prepared for approval by the ABSU Go platform owner. Version 2026-11-08-v2
Information we collect from students
Your name, phone number, optional department and level, profile photo, saved lodges, inspection bookings, payments, refund requests, inspection outcomes and messages.
Why we use it
To run your account, show listings, arrange inspections, process payments and refunds, keep the platform safe, resolve disputes and contact you about your activity.
What other people can see
Published lodges, products, services, prices, photos, approximate areas and business contact details you choose to show are public. Your private messages, payments, bank details, outcomes and verification documents are not public.
Verification documents
Identity documents and selfies are stored privately. Only you and authorised verification reviewers can open them, through links that expire. They are never shown on public pages.
Payments and bank details
Online payments are handled by our payment provider; ABSU Go does not store card details. Bank details for refunds are stored separately and can only be seen by you and authorised refund reviewers.
Who can access your records
Only the people involved in a record (for example the student and agent of an inspection) and ABSU Go staff with the right permission. Staff access is limited to their assigned section and important actions are recorded.
How long we keep records
Inspection, payment, refund and message history is kept so disputes and refunds can be checked later, even if a listing is archived. You can ask Customer Care to access, correct or delete your information; some records may need to be kept for financial and dispute reasons.
Changes and contact
If this policy changes, a new version will be shown and you may be asked to accept it again. Questions can be sent through ABSU Go Customer Care.